Quick diagnosis
What this code is telling you
Most likely trigger
Mixed heavy and light items (towels with shirts)
Recommended replacement
Tub Suspension Shock Absorber
Diagnostic path
3 ordered checks
Part fit
Exact model number required
Safety first
Before opening the appliance
Unplug the appliance before removing panels or testing internal components. Do not bypass safety switches or live-test high-voltage, gas, refrigerant, or combustion components unless you are qualified to do so.
Read the full safety disclaimerRoot cause
Why the control reported this error
The washer sets this code when its control cannot confirm the expected wash-cycle condition. Start by ruling out mixed heavy and light items (towels with shirts). unlevel machine base and worn suspension dampers or tub springs can create the same feedback, so confirm the failure before replacing tub Suspension Shock Absorber.
Symptoms
What you may notice
- ✓Spin cycle fails to reach max speed
- ✓Washer attempts re-fill to balance load
- ✓Thumping noise during spin
Possible causes
Check the most likely causes first
- 1
Mixed heavy and light items (towels with shirts)
Start here when it matches your symptoms.
- 2
Unlevel machine base
- 3
Worn suspension dampers or tub springs
Diagnostic sequence
Work through these checks in order
Stop when you find the fault. Do not perform a step that requires skills or live testing you are not qualified to do.
- 1
Check 1
Pause cycle and re-arrange laundry evenly inside tub.
- 2
Check 2
Verify all 4 leveling feet rest firmly on floor surface and lock nuts are tightened.
- 3
Check 3
Disconnect electrical power before opening panels. Inspect suspension dampeners for fluid leakage or loss of resistance.
Replacement part reference
Tub Suspension Shock Absorber
Exact OEM part number
Model number required
Fitment note
The exact OEM part number varies by model and production revision. Verify the complete model number before ordering.
Verify the appliance model before ordering.
Manufacturers can use different parts under the same error code across model families and production revisions.
Where do I find my model number? →FixCodeDB may earn a commission from qualifying purchases made through affiliate links.
Common questions
Quick answers for this fault
What should I check first for UE?
Start with mixed heavy and light items (towels with shirts). If that checks out, continue through the diagnostic sequence above rather than replacing a part based on the code alone.
Does UE always mean Tub Suspension Shock Absorber is bad?
No. An error code identifies the condition the control detected, not a guaranteed failed part. Confirm the likely causes and wiring first. The exact OEM part number varies by model and production revision. Verify the complete model number before ordering.
When should I stop troubleshooting UE myself?
Stop if the next step requires live electrical testing, sealed-system work, gas or combustion service, or any procedure outside your training. Unplug the appliance before removing panels or testing internal components. Do not bypass safety switches or live-test high-voltage, gas, refrigerant, or combustion components unless you are qualified to do so.
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